Refund Policy

01Overview

This Refund Policy explains how refunds work for paid Leadiy plans and points. It forms part of, and should be read together with, our Terms of Service. If there is a conflict between this policy and a signed Order Form, the Order Form applies.

Our goal is to be fair. If something isn't right, contact us at support@leadiy.com and we'll review your situation.

02Payments and merchant of record

Payments are processed by Polar, our payment provider and merchant of record. You enter your card details on their secure, PCI-compliant checkout, and Leadiy never sees or stores your full card number. Applicable sales tax or VAT is calculated at checkout, and receipts are emailed to you after each payment.

Because Polar is the merchant of record, some refunds and billing adjustments are processed through them. We coordinate eligible refunds with Polar on your behalf.

03Subscriptions are billed in advance

Paid plans are billed in advance for the billing period you choose (for example, monthly or annually) and renew automatically unless cancelled before the renewal date. Subject to the 14-day money-back guarantee below, fees for a billing period are non-refundable except as set out in this policy or required by law.

04Points are consumable

Leadiy runs on a points system. Points included with a plan are consumable and are spent as you use data and AI features — searching, enriching, scoring, analysing, generating documents, and building reports. Outside the 14-day money-back window, points that have already been spent are not refundable, regardless of the outcome or usefulness of the result, and unused points do not convert to cash. Within that window, a refund covers the full charge whether or not you spent points.

05Free plan — no trials

Leadiy does not offer a time-limited trial that can expire. Instead, every account starts on the Free plan with a monthly points allowance, so you can try the real platform — Business Explorer, the AI Assistant, Lead Lists and more — at no cost and with no credit card, before you ever pay.

The Free plan lets you evaluate the Service before you pay, and every paid plan is additionally covered by our 14-day money-back guarantee below. Once that window closes, we do not provide refunds simply because a paid plan did not meet expectations that could have been assessed on the Free plan.

0614-day money-back guarantee

Our refund window is simple and standard:

The 14 days run from the date of the charge, so each renewal opens its own window. After 14 days, fees for that billing period are non-refundable, but you can cancel at any time to stop future renewals — you keep full access until the end of the period you already paid for.

Outside the 14-day window, we will still consider a refund, in whole or in part, for:

• a duplicate or accidental charge;
• a billing error on our side; or
• any case where a refund is required by applicable law or by your Order Form.

We may decline refunds in cases of suspected abuse of the refund process — for example repeated subscribe-and-refund cycles — or violation of our Terms.

07How to request a refund

1. 1Email support@leadiy.com from the email address on your account.
2. 2Include your account/organisation name, the invoice or receipt number, the charge date, and a short description of the issue.
3. 3We'll review and respond, usually within a few business days, and let you know whether a refund is approved and for how much.

Approved refunds are issued to the original payment method through Polar. The time for funds to appear depends on your bank or card provider.

08Cancellations and non-renewal

You can cancel your subscription at any time from Settings → Billing. When you cancel, you keep full access to your plan until the end of the current billing period, and you won't be charged again. Cancelling stops future renewals; it does not, by itself, refund the current period. You can resume a cancelled plan any time before it lapses.

09Plan changes and proration

If you upgrade, downgrade, add users, or add points, charges or credits may be prorated or applied at the next renewal depending on the change and the checkout terms. Downgrades take effect according to your billing settings and generally do not create a cash refund for the remainder of a period already paid.

10Chargebacks

If you believe a charge is wrong, please contact us first so we can help quickly — most issues are resolved faster this way than through a chargeback. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account while the dispute is investigated.

11Taxes

Where a refund is issued, any refundable taxes are handled in accordance with the rules of your jurisdiction and our merchant of record. Non-refundable third-party charges (such as certain payment-processing fees) may be excluded where permitted by law.

12Changes to this policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new Last updated date. The policy in effect at the time of your purchase applies to that purchase.

13Contact

For billing or refund questions, contact:

Leadiy
303, New Kandy Road, Kothalawala, Kaduwela, Greater Colombo, Sri Lanka
Email: support@leadiy.com